CCRM

 Certified Customer Relationship Manager - CCRM

Certification Overview

Certification Overview

 (CCRM) program is owned and sponsored by AARM - a worldwide network of business associates and executives who are deeply involved in Marketing, CRM and related subject areas. Effective customer relationship management skills drive all successful organizations. The CCRM aims to develop the key customer relationship management skills in line with best practices.

 

Program Outline

Program Outline

• Module 1: Basics of CRM: definition, product, process, impact on org’s.
• Module 2: Customers service
• Module 3: Managing the customer and Measuring CRM
• Module 4: CRM Standards, improvement, and Communication
• Module 5: Post assignment and Action plan

 

Target Candidates


Audience

• CRM Managers and Officers
• Sales Representatives and Service Providers
• Call Center Managers and Officers

 

 



Examination

 Exam Pattern

The exam comprises of 50 Multiple Choice Questions out of which the candidate needs to score 70% (35 out of 50 correct) to pass the exam.

Duration of exam
The total duration of the exam is 1 hour (60 Minutes)

Certification Validity
The Certified Customer Relationship Manager (CCRM) Certificate is valid for life

 

Synergy Course



Course Details 

- Curriculum: GAQM Official Material  – 2015 edition

- Language: English terminologies with Arabic explanation

- Venue: business center of a 4/5 star hotel

- Lecturing: 15 hours 
          
- Pattern: 5 evening classes

- Timing: 3 hours; 5:30 – 8:30 PM


Meeting Request